Popetse Toys


0. INTRODUCTION

Popeste toys is operated by the art designer Amandine Metton. The business designs, manufactures and trades a range of crafted, exclusive unique products.

 

address – 6 rue de l'ancienne préfecture – 69002 Lyon

contact – hello@popetsetoys.com

The terms and conditions below regulate the use and sales carried out at the popetsetoys online store localised at the web address wwwpopetsetoys.com. the language used for this website, any correspondence and the contractual agreement is english. Please read and keep a copy of our terms and conditions before using this online store.

Last update – november 2016.

 

1. GENERAL

These conditions apply to all sales and agreements between popetsetoys and the consumer, whereby popetsetoys will apply these conditions unless agreed otherwise in writing. If articles are ordered from popetsetoys, the purchaser automatically accepts the stipulations set out in these terms and conditions.

 

2. ORDERS

Customers can choose item(s) by selecting the 'add to cart' button at the individual product descriptions. The item(s) will be added to the cart where the selection can be amended prior to proceeding to the checkout page. The customer will need to provide data required for processing an order on this page before finalizing the order by selecting the 'complete checkout' button.

Once an order has been placed through the webshop, the customer will receive an automated email confirming the details of the order, the total cost and the information supplied by the customer. Placing an order is a binding offer from the customer. As soon as popetsetoys receives full payment, the order will be processed and another email will be sent to the customer. This email will confirm the acceptance of an order including the anticipated delivery time. Popetsetoys reserves however the right to deny an order (see details below). The acceptance of an order through popetsetoys brings into existence a legally binding contract between popetsetoys and the customer. Once the order is ready for shipping, the customer will receive another email containing the tracking number of the parcel.

 

Popetsetoys strives to keep the content of the website current and accurate. However, the possibility remains that a certain product cannot be manufactured, in which case the customer will be informed by email as soon as possible. In this case, the client may alter the order or any payment would be refunded without delay. If an item cannot be manufactured due to circumstances beyond popetsetoys’s control, an order can be cancelled after its acceptance by popetsetoys. In the exceptional case of popetsetoys not being able to process any orders, for example due to company holidays, this would be clearly stated on the intro page of www.popetsetoys.com.

 

3. PRICES AND PAYMENT

All prices indicated on popetsetoys's website are in euro's (€) and include value added tax. all prices are valid at the time of order. Customers are able to make payments in only one way for now–

Popetse Toys accepts payments via bank transfer. By choosing this option on the popetsetoys checkout page, the customer will be sent an automated email with the company's details shortly after placing the order.

Popetse Toys strives to keep the content of the website current and accurate. However, it is possible that due to human error or technical malfunction a product price or the cost of delivery could be inaccurate. In this unlikely case the customer will be informed by email as soon as possible and may alter the order or any payment would be refunded without delay.

 

4. DELIVERY

The following delivery charges are clearly stated on the cart page and will be automatically added at the checkout page, based on the shipping address supplied –

europe  €13.50 (no charges on orders over €250.)

regional (france)  €4.90 (no charges on orders over €250.)

outside europe  €23.50

delivery times –

Popetsetoys manufactures to order and rarely holds any stock. Therefore all lead times stated in the product descriptions are approximate and non-binding. The general lead time is one week, with a maximum of 20 days if not agreed with the customer otherwise. For wholesale the general lead time depend with numbers of items. However, popetsetoys cannot guarantee an exact lead time although it strives to deliver orders as soon as possible. In the case of technical malfunction, which falls under the category of circumstances beyond popetsetoys's control, an order will be shipped as soon as possible. popetsetoys will keep the customer duly informed of the status of the order. If items with different lead times are ordered, all items will be sent in one parcel at the longer time indicated.

Deliveries are handled by a reliable courier service and the customer will receive a tracking number with the dispatch confirmation email. Delivery to non-european countries may result in import duties payable on receipt of goods. The customer is liable for any extra charges. In case of a parcel being delivered in damaged condition, the customer should claim this directly with the courier and decline to accept the delivery. thereafter the customer should contact popetsetoys immediately. However, popetsetoys is not liable for any damage during shipment. Popetstoys cannot be held responsible for delayed delivery caused by customer error. This could be the case if wrong address details have been supplied or if the goods cannot be received.

 

5. ORDER CANCELLATION

If the customer does not wish to retain an item, he/she has the right to return the item within seven days after delivery. If national regulations stipulate a longer period for returns, this should apply. returns and exchanges outside this time frame cannot be accepted.

The customer must first inform popetsetoys by email (hello@popetsetoys.com) of the intention to return any goods. An item cannot be returned if it has been washed, mended or damaged in any way. Return articles should be sent in the original wrapping and need to have all original labels attached. The shipping costs of any returns will be entirely paid for by the customer and under no circumstances will popetsetoys reimburse these costs. Popetsetoys will not accept any parcels that are not prepaid. If the return instructions have been followed accurately, popetsetoys will reimburse the customer for the returned item(s) via bank transfer within fourteen days after receiving the returned goods. customised or specially made products cannot be returned.

 

6. PRIVACY

Popetsetoys treats their consumer’s personal information with the utmost care and security. Popetsetoys will not give these informations to third parties, except when the information is required for the delivery of the order. When placing an order, popetsetoys requires the customer's name, email address, invoice and delivery address so that the order can be processed. on request, popetsetoys will inform a customer about his/her personal data it has stored. Any personal data will be deleted if requested by an individual.

The customer's email address will be added to the company's mailing list after a first order has been placed. the customer can unsubscribe popetsetoys's newsletter by simply selecting the 'unsubscribe' button on the newsletter.

 

7. LIABILITY

Popetsetoys manufactures any items with the greatest care and cannot be held liable for damages of any nature caused by ill use. It will not assume any liability for damages caused by items being used or installed in any inappropriate or unsuitable way. Popetsetoys only accepts liability for material damages if these were caused deliberately and negligent by popetsetoys.

The content of this website has been compiled with great care. However,popetsetoys cannot exclude the possibility of any error or incomplete information on this website. If there should be any typing or misprinting errors those will be adjusted as soon as possible.

Popetsetoys takes every care to ensure that the colour reproduction of the items is a close representation, but it cannot accept responsibility for any variation in colour caused by the browser software or the computer system used by the customer. Due to the handmade and custom process, irregulatities in material and colouring and slight variations in sizes will occur popetstoys cannot accept these irregularities as faults as they are wanted and desired characteristics of the items handmaded by popetsetoys.

 

8. FORCE MAJEURE

In case of force majeur popetsetoys is entitled to cancel the purchase agreement by informing the client in writing. In this case, popetsetoys will refund any payment without delay.

 

9. COPYRIGHT

All information on this website is protected by copyright. It is illegal to copy, use or distribute any information from popetsetoys's website without first acquiring written permission by amandine metton. Visitors and users of this website may not claim rights pertaining to the information on the website. None of the logo, design, products, text or photographs from popetsetoys's websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.

 

10. ACCEPTANCE OF GENERAL CONDITIONS

All website users are required to be aware of and to agree with, all of the above general conditions. By placing an order with popetsetoys, the consumer automatically agrees to all of these general conditions. The above general conditions remain effective if one of the terms and conditions would be ineffectual, for example in case of non-compliance to national consumer protection law. The ineffective condition would be substituted by the respective legislation.

 

11. APPLICABLE LAW

French law applies to all orders, including international ones. Any legal claims relating to the general terms of sale will be brought to court in Lyon, France. Place of fulfillment and court jurisdiction is Lyon, France.